These are the core values that make up our company culture. If they are good fit for you and what's important to you, then we can do business - if not, then we wish you will and no need to go any further.
We know that making things simple requires a lot of thought and discipline and we are willing to go the extra mile to do this. That's why we have Owner and Tenant Portals, online rent payment and owner income payments, and that's how we organize everything about our business.
We investigate technology and services that improve our personal customer service along with improving the protections and returns of our owners. We extend this same commitment to our Residents. We ask "What will benefit all 3 of us - Owners, Residents and our Company - for a Triple Win?"
We know that great people make a great team and great teams can overcome huge obstacles. We work hard to find the best team members to join our company and work equally hard to provide a challenging and rewarding environment to motivate and bring out the best in them.
Communication is the key & that's how we organize our tools, services and business. We are students of "customer development" and "market validation" and use these practices to guide our services and business strategy. We know that making customer friendly / customer centered decisions pays off with loyalty, growth, and long term profits for all.
We are organized into pods so that no matter how large we grow, you will always have your 'pod' of folks to contact.
Mistakes will happen...by us, by you, by residents, by technology. Transparency and communication, taking responsibility and correcting the issues are how we move through them to the 'right thing to do'.